How to Pick An Employee Relocation Services Provider
When choosing a moving and storage partner for your employee relocation program, it is important to look at their qualifications. A good company should be experienced in household goods moving and financially stable, while also having the hauling fleet required to service your business. When those items are found, look deeper to see who would be the best partner for your employee relocation program.
- What is the business's culture, do they match with yours?
- What does customer assistance mean to them?
- How is quality service delivered?
Culture and Values
How your employee relocation services provider values their workers will have an influence on the overall service you can expect for your transferees and new hires. The level of trust and respect that is provided by a service partner is the cornerstone upon which its employees will perform. As a fourth-generation family owned and operated company, Corrigan’s employees are more than just employees, they’re a part of the Corrigan family. Corrigan’s appreciated employees have been awarded the highest individual honors possible from United Van Lines – several of them more than once!
At Corrigan we know that our people are our differentiator. All moving companies have warehouses, they all have trucks, and they all have equipment. It’s the Corrigan people that makes us unique, from the movers in your home to the dispatchers in the office, Corrigan’s staff genuinely believe in their work, and it's visible in every employee relocation we do.
Good customer service is the foundation upon which all good moves start. Yet determining which companies can offer you good customer service can be a difficult thing. So what exactly does strong customer service look like from your employee relocation service providerand how is good customer service provided?
Industry leading customer service is implemented throughout Corrigan. Whether it’s our front-line moving teams working in the homes of our customers, or our employees working out of sight working on thecoordinating or IT for Corrigan, customer service is provided at each opportunity onany relocation performed.
Home Survey As your chosen relocation services partner, Corrigan will perform either a traditional in-home survey or a virtual survey. With society relying more and more on the internet, virtual surveys are becoming a popular way of surveying. Corrigan’s experienced survey crew work with the homeowners to put together a detailed survey. These have proven to be reliable, because we continually review estimated weight in comparison to actual weight after the relocation happens. This allows us to always perfect our skills and estimating process.
Estimate Review Once the residence review is finished and the detailed inventory is finalized, a employee of the Corrigan company will prepare the charge for the move and discuss them with the transferee. We are determined, as your employee relocation services supplier, to provide good value to each transferee while also demonstrating the top-tier quality Corrigan is known for. Our employees will work to give all transferees with ideas that will help them stay inside their budget.
Pre-Move Guidance Each transferee will be assigned a personal relocation coordinator who will work directly with him/her throughout each phase of the move. Rest assured, as your chosen employee relocation services partner, Corrigan’s staff of move coordinators are some of the finest in the industry and have been awarded on more than one occasion for being the best-of-the-best within the United Van Lines network of agents!
Pack, Load and Delivery DayCome move day you can relax knowing that our crews are ready to handle everything for you. We are pleased to be part of an an exclusive group of relocation companies nationwide that are dedicated to regularly coaching our front-line moving crews. Through the Kathleen Corrigan Training Center, staff study the skills of the moving industry before arriving at a customer’s house. No other moving company provides the level of firsthand instructing that the Corrigan Academy offers.
With Corrigan as your employee relocation services provider, you can rest assured that you have a well-rounded crew of trained professionals working both for you and for your new hires. From the first phone call to the final delivery, as your employee relocation services company, Corrigan’s staff of professionals will work with your transferees to ensure they have the information they need when they want it. When our clients say, “…this was the best move ever!,” we know we’ve delivered an elite employee relocation and excellent customer service!
Corrigan prides itself on giving quality service with every relocation. We are a dedicated employee relocation services company with ongoing quality initiatives. Corrigan knows that our ability to continuously elevate the relocation experience is based on our ability to attract, train and retain the best people in the moving industry.
Staff growth and development is taken seriously all over the Corrigan organization. Every member of our staff undergoes a background check, alongside pre-employment and random drug testing of all drivers. We’ve also made a state-of-the-art instruction facility inside our headquarters to verify our teams are prepared with the necessary abilities and know-how to guide our clients through the moving process prior to entering the customers home. Our whole staff of experienced, trained and dedicated staff is dedicated to raising the bar in the industry and showing how good the relocation experience can be.
Our staff have the experience and tools to give the quality service Corrigan is known for. Maintaining and investing in the best equipment is a required business practice for all moving and storage businesses. Corrigan considers its annual capital investments in equipment as a differentiator as well as a recruitment opportunity for attracting and keeping operators and staff.
Multiple subjects must be reviewed when picking the appropriate employee relocation service company for your organization. Beyond the fundamental aspects of selecting a moving provider, it is important to consider your prospective partner’s values and culture as well as how they define quality and customer service. Identifying a few of the potential partner’s beliefs should prove to be a priceless endeavor when picking the right employee relocation services partner.